Privacy Policy

This Privacy Policy applies to Snow Leopard Camp, LLC, doing business as Voygr Expeditions ("Voygr," "we," "us," or "our"), a company registered in the State of Delaware, USA, with its registered office at 8 The Green, Suite A, Dover, DE 19901, USA.

This policy governs how we collect, use, disclose, retain, and protect personal information in connection with your use of voygr.com and any services we provide. It applies to individuals located in the United States, the United Kingdom, the European Economic Area (EEA), and all other jurisdictions from which we accept bookings.

Tiger Safari Co LLC and Jaguar Safari Co LLC are separate legal entities with their own privacy policies. This policy does not cover those entities. Please contact them directly regarding their data practices.

We collect personal information in two ways: information you provide directly to us, and information collected automatically when you use our website.

When you visit voygr.com, we automatically collect technical and usage data, including IP address, device type, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and cookie identifiers. This data is collected via cookies and similar technologies as described in Section 6.

For individuals located in the EEA or the United Kingdom, we process personal data only where we have a valid legal basis under Article 6 of the EU GDPR or the UK GDPR respectively:

• Contract performance. To process your booking, manage payments, communicate trip details, and deliver services you have requested.
• Legitimate interests. To analyze website usage, improve our services, prevent fraud, maintain site security, and measure the effectiveness of our advertising campaigns, where these interests are not overridden by your data protection rights.
• Consent. Where you have explicitly agreed to receive marketing communications, to the use of non-essential cookies, or to the use of your data for advertising and retargeting purposes. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Legal obligation. To comply with applicable tax, accounting, anti-money laundering, and record-keeping requirements.

Where we process special category data (such as health and medical information), we rely on Article 9(2)(a) GDPR (explicit consent) or Article 9(2)(c) GDPR (vital interests) as appropriate.

• Process, confirm, and administer your bookings and payments.
• Communicate trip details, itinerary updates, pre-departure documentation, and logistical information.
• Assess fitness and medical suitability for participation in our tours.
• Arrange permits, visas, accommodation, and transportation on your behalf where contracted to do so.
• Respond to inquiries and provide customer support.
• Send marketing and promotional emails, but only to those who have explicitly opted in. You may opt out at any time.
• Deliver and measure the performance of paid advertising campaigns, including Google Ads, and serve retargeted advertisements to users who have previously visited voygr.com, subject to your cookie consent preferences.
• Analyze how visitors use voygr.com in order to improve the site and our services.
• Detect, prevent, and respond to fraud, security incidents, and breaches of our Terms & Conditions.
• Comply with legal and regulatory obligations.
• Use photographs or videos taken by Voygr staff during tours for promotional purposes, subject to Section 4.46 of our Terms & Conditions.

We do not use your personal data for purposes incompatible with those described here without first obtaining your consent or otherwise satisfying an applicable legal basis.

We send marketing and promotional emails only to individuals who have explicitly provided their email address for that purpose. All other emails, including booking confirmations, trip updates, and responses to inquiries, are sent to any valid address you supply in connection with doing business with us. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting privacy@voygr.com.

If you call us, we interpret your inbound call as consent to respond by phone or email as necessary to conduct or follow up on business. We do not place unsolicited marketing calls or send marketing text messages.

We use cookies and similar tracking technologies on voygr.com to ensure the site functions correctly, understand how visitors use the site, deliver and measure advertising campaigns, and serve retargeted advertisements to past visitors. The following categories of cookies are in use:

You may decline advertising and retargeting cookies via our cookie consent banner when you first visit the site, or at any time via the Cookie Settings link in our site footer. Declining these cookies means you will not receive retargeted Voygr advertisements on other platforms, and your visit data will not be used for advertising purposes. It does not affect your ability to browse the site or make a booking.

You may also opt out of Google's use of cookies for advertising purposes by visiting adssettings.google.com, or opt out of interest-based advertising more broadly via the Digital Advertising Alliance (US) or the European Interactive Digital Advertising Alliance (EU/UK).

For more detail on the specific cookies we use and how to manage them, see our Cookie Policy.

We do not sell personal data to third parties. We do not share personal data with third parties for their own independent marketing purposes.

When you consent to advertising and retargeting cookies, certain browsing and interaction data from voygr.com is shared with Google LLC for the purpose of delivering, targeting, and measuring Voygr's advertising campaigns. This may constitute "sharing" of personal data for cross-context behavioral advertising under the California Privacy Rights Act (CPRA). California residents have the right to opt out of this sharing — see Section 9 for details. Mobile opt-in data is never shared with any advertising platform under any circumstances.

• Service providers and sub-processors. We engage trusted third parties to deliver services on our behalf, including payment processors, accommodation and transport partners, email delivery platforms, and website analytics providers. These parties are contractually bound to process data only as instructed and to maintain appropriate security standards.
• Tour operators and travel agents. Where your booking has been made through a third-party operator or agent, we share your booking data with them to the extent necessary to coordinate your trip. Mobile opt-in data is never shared with operators or agents.
• Legal compliance. We may disclose personal data to authorities where required by law, court order, or to protect the rights, property, or safety of Voygr, our guests, or others.
• Business transfers. In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity, subject to the same protections as described in this policy.

Voygr is a US-based company. When we receive personal data from individuals in the European Economic Area or the United Kingdom, that data is transferred to and processed in the United States. We protect such transfers using the following mechanisms:

• EU residents. We rely on Standard Contractual Clauses (SCCs) approved by the European Commission under Article 46(2)(c) GDPR with any sub-processors located outside the EEA, including Google LLC.
• UK residents. We rely on the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU SCCs for personal data originating in the United Kingdom, in accordance with the UK GDPR and the Data Protection Act 2018.

Copies of the applicable transfer mechanisms are available on request by contacting privacy@voygr.com.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. Our standard retention periods are:

We review retention schedules annually and securely delete or anonymize data once the applicable retention period expires.

Depending on where you are located, you may have the following rights regarding your personal data. To submit a request, email privacy@voygr.com. We will verify your identity before processing your request.

We will respond to GDPR data subject requests within one calendar month of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by up to two additional months and will notify you accordingly.

UK residents have the same rights as EEA residents as listed above, under the UK GDPR and the Data Protection Act 2018. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We will respond to UK data subject requests within one calendar month of receipt.

California residents have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to know. Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business or commercial purposes for collection, and the categories of third parties with whom we share it.
• Right to delete. Request deletion of personal information we have collected, subject to certain exceptions.
• Right to correct. Request correction of inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing. We do not sell personal data. However, when you consent to advertising cookies, certain data is shared with Google for advertising and retargeting purposes, which may constitute "sharing" under the CPRA. You may opt out of this sharing at any time by declining advertising cookies via our Cookie Settings, or by submitting a request to privacy@voygr.com.
• Right to limit use of sensitive personal information. You may request that we limit our use of sensitive personal information (such as health data and passport details) to purposes necessary to perform the services you have requested.
• Right to non-discrimination. We will not discriminate against you for exercising any of your CCPA/CPRA rights.

We will respond to verifiable California consumer requests within 45 days of receipt. We may extend this period by an additional 45 days where necessary and will notify you of the extension.

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states that have enacted comprehensive consumer privacy legislation may have similar rights to access, correct, delete, and port their personal data, and to opt out of certain processing activities including targeted advertising. We extend these rights to all individuals who submit verifiable requests regardless of state, to the extent required by applicable law. Submit requests to privacy@voygr.com.

Certain categories of personal data that we collect are classified as sensitive personal information under the CPRA and as special category data under the GDPR. These include:

• Health and medical information, including disclosed medical conditions, physical limitations, dietary restrictions related to health, and pregnancy status.
• Government-issued identification numbers, including passport numbers.

We collect this information solely to ensure your safety during our expeditions, to assess your fitness for participation, and to comply with our legal obligations. We do not use sensitive personal information for advertising, profiling, or retargeting purposes under any circumstances.

California residents may request that we limit our use of sensitive personal information to these permitted purposes. Submit your request to privacy@voygr.com.

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals, as described in Article 22 of the GDPR. All decisions that materially affect your booking, participation, or access to our services are made by a human member of our team.

Analytics and advertising tools such as Google Analytics and Google Ads use aggregated behavioral data to optimize campaign targeting, but do not make binding decisions about individual users. You may opt out of these tools via the cookie consent banner or via your advertising preferences at adssettings.google.com.

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13 without verifiable parental consent, in accordance with the Children's Online Privacy Protection Act (COPPA). We do not direct advertising or retargeting at children under 13.

For users in the European Economic Area and the United Kingdom, we do not knowingly collect personal data from individuals under the age of 16 without verifiable parental or guardian consent, in accordance with GDPR and the UK GDPR.

If you believe we have inadvertently collected personal data from a child below the applicable age threshold, please contact us immediately at privacy@voygr.com and we will take prompt steps to delete that information.

We employ administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction. These include encryption of data in transit and at rest, role-based access controls, secure servers, regular security assessments, and employee training on data protection obligations.

Payment card data is processed through a PCI-DSS compliant payment processor. We do not store full card numbers on our systems.

No transmission of data over the internet can be guaranteed as completely secure. While we take all reasonable precautions, we cannot warrant the absolute security of information you transmit to us.

In the event of a personal data breach, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible and where required by applicable law (GDPR Article 33; UK GDPR Article 33).
• Notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights and freedoms (GDPR Article 34; UK GDPR Article 34).
• For California residents, comply with the California data breach notification requirements under California Civil Code section 1798.82.

Breach notifications will describe the nature and scope of the breach, the categories and approximate volume of data affected, the likely consequences, the measures taken or proposed to address the breach, and contact information for further inquiries.

Our website may contain links to third-party websites, including accommodation providers, national parks, conservation organizations, and partner organizations. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in law, our data practices, or our services. The Effective Date at the top of this page will reflect the most recent revision. Where changes are material, we will notify registered users by email or by a prominent notice on our website.

Continued use of our website or services after any changes to this policy indicates your acknowledgment of the updated terms. If you do not agree with the revised policy, you should discontinue use of our services and contact us to discuss your data.

To submit a data subject request, ask a question about this policy, or raise a concern about how we handle your personal data, please contact our Privacy Team:

We aim to respond to all privacy inquiries within 10 business days. For formal data subject requests, jurisdiction-specific response timelines apply as described in Section 9.

If you are not satisfied with our response, you have the right to escalate your complaint to the supervisory authority in your jurisdiction. EEA residents may contact their national supervisory authority. UK residents may contact the Information Commissioner's Office (see Section 9). California and other US state residents may contact their state attorney general's office.