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COVID- 19 PANDEMIC ADDENDUM (added April 30, 2020)

For new tours operated in 2021, being booked after April 15, 2020, deposit and cancellation terms are amended as follows:
1) A $500 non-refundable deposit is required to book one space on a tour.
2) Full payment for tour is due 120 days before departure.
3) If a tour is cancelled (by guest) before 120 days till departure the monies paid for tour less the non-refundable deposit will be returned.
4) If a tour is cancelled (by guest) after 120 days till departure, the usual terms (as below) will apply for refunds and cancellations.
5) If a tour has to be rescheduled due to a force majeure event (described in terms below), before 120 days till departure, guest will be offered the option of full refund less the non-refundable deposit or full credit (including deposit) towards rescheduled tour.
6) If a tour has to be rescheduled due to a force majeure event (described in terms below), after 120 days till departure, guest will be offered full credit towards a rescheduled tour. Force majeure terms apply.
7) All guests are encouraged to purchase “cancel for any reason” travel insurance.
8) These COVID-19 Pandemic terms will remain in force till December 1, 2020.
9) These COVID-19 Pandemic terms are only applicable to tours operated in 2021. 2022 tours will use the standard terms listed below.

Tour Operator

Voygr Global Inc hereafter referred to as Voygr, registered office 8, The Green, Ste A, Dover, DE, USA is the Tour Operator.

Release and Waiver

Traveling on the trip implies consent to all of Voygr’s terms and conditions. By booking with Voygr, all travelers agree to the following:

All adventure travel is inherently risky, either directly due to the nature of the activities, or due to the area of travel.

By booking this travel, you and your group are indicating that you have agreed to Voygr’s Terms & Conditions and are agreeing to the waiver of liability.

Waiver of Liability
I/we release and hold harmless Voygr Global Inc, and Voygr India and each and every officer, employee, and agent of Voygr Global Inc and Voygr India from any and all claims and causes of action that I/we may have against the company or persons, by reason of any accident, illness, injury, death, or other consequences resulting directly or indirectly from or in any manner arising out of, or in connection with participation in this travel.

Submitting a booking form along with a payment will constitute acceptance of these terms. The e-signature field on the booking form is intended to bind not only the travelers but also their successors, heirs, representatives, administrators, and assigns.

Booking Details
For adventures and expeditions under US $7,000 per person, Voygr requires 100% payment at the time of booking.
For adventures and expeditions over $7,001 per person, a 50% deposit is required at the time of booking. The remaining 50% is due 120 days before the tour start date. If booking less than 120 days before the tour start date, 100% of the tour price is due.

Cancellation Policy
If a guest cancels their reservation at least 120 days before the tour start date, funds are refunded minus any non-refundable deposits, or 27% for administration and bank transfer fees (which ever is greater). If cancellation occurs between 120 and 60 days before the tour start, 50% of the funds are forfeited and the remaining balance (50%) is refunded. In case Voygr has incurred non-refundable expenses that total more than 50% of the tour cost, the greater amount + a 25% administration cost will be forfeited. If cancellation occurs between 60 days and 30 days before the tour start, the guest forfeits 80% of the tour price, or the non-refundable amounts already spent on arrangements and vendors, whichever is greater. If cancellation occurs 30 days or less before the tour start, no amount is refunded. Voygr is not liable for any additional costs or losses incurred by the guest due to the cancellation of the tour because of a lack of participation. This includes, but is not limited to, the cost of airline tickets, visas, hotels, and any other travel.

Tour Leader
On our escorted group tours we will appoint a Tour Leader who will represent the company and assist with the proper and safe running of you and your fellow participants’ tour. You must accept the decisions of the Tour Leader who shall have the discretion to make decisions and take action which may impact on your tour. If your physical condition or behavior is such as to affect the well-being of yourself or other members of the group or the enjoyment of other members of the group, you may be asked to leave the tour without any right to refund. If you wish to leave the group temporarily, you will be asked to sign a release form.

Replacement of Tour Leader
Voygr reserves the right to replace any tour leader at any time due to unforeseen incidents, or events. Medical incidents or limitations, to the tour leader, or sickness to the leaders close family members may require a leader to be replaced. In the event of such an incident a leader will be sought who has the same skill set and knowledge of the country and the locations, but this cannot be guaranteed. If a leader has to be replaced, there are no grounds for refunds or cancellations.

Safety Standards
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the USA. As a general rule, these requirements and standards will not be the same as the USA and may often be lower.

Voygr Trip Date Change Policy
In line with the terms of the local partners that Voygr uses, a request for a trip date change will be seen as a cancellation with the above amounts refunded depending on when the date change is requested. If the client requests a trip date change between 30 and 10 days before the original tour start date, they will forfeit 30% of the original tour price and will be required to pay 100% of the new tour price. This policy is in place to cover the charges incurred in planning and booking resources for each tour.

Included in Tour Price
The items included in the tour price are listed on each tour itinerary, webpage, or in email correspondence with regards to custom itineraries.

Excluded in Tour Price
International Flights

Tourist visa
Personal expenses
Trip cancellation insurance (required!)
Medical and evacuation insurance (required!)
Any additional expenses incurred due to change in itinerary due to “force majeure,” outlined below.

Luggage Liability

Voygr assumes no responsibility for loss, damage, or delay in delivering luggage to tour guests. Luggage turned over to Voygr for transport each day is done so at the guest’s own risk. Luggage insurance is recommended.

Minimum Guest Requirement

Up to 30 days prior to the start of the tour, Voygr reserves the right to cancel the tour if the minimum number of guests has not been reached – even if guests have booked and fully paid by that time. In case a tour is cancelled by Voygr before the start date due to a lack of guests, 100% refund will be paid to the guest. Voygr is not liable for any additional costs or losses incurred by the guest due to the cancellation of the tour because of a lack of participation. This includes, but is not limited to, the cost of airline tickets, visas, hotels, and any other travel.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, pandemics, epidemics, spread of infectious disease, natural or nuclear disaster, adverse weather conditions, the closure of international borders, imposition of travel bans or travel restrictions by governments, fire and all similar events outside our control.

Guest Behavior

Guests on a Voygr tour are expected to comply with local laws and respect local traditions. If a guest is deemed unruly and a risk to the safety of the group, Voygr reserves the right to cancel the contract and secure any rental equipment provided. Voygr is not responsible for further costs incurred by the guest.

Photo and Video Copyright

Any photos and/or videos produced by Voygr or its representatives on tour are the property of Voygr. The copyright rests with Voygr. Voygr can use any and all of this material for advertising and marketing purposes, including images where individual guests can be recognized, without any charge to Voygr from the guest for use of the material.

Passport and Visa Compliance

Guests are responsible for having passports that have a minimum of 6 months remaining on their expiry and securing the required visas necessary for travel. Voygr can advise on visa regulations and provide supporting documentation (itinerary and reservation confirmation).

Responsibility

Voygr is responsible for providing the services listed in the tour description according to the local standard and the accurate description of services offered in its literature. Voygr is not responsible or liable for any accidents. Voygr reserves the right, without prior notice, to withdraw any, part, or all of a tour and/or to make the necessary changes. Any costs, if and where applicable, as a result thereof, shall be paid by the guest. Furthermore, it is agreed and understood that the owners, operators and agents of this tour including Voygr are not the guardians of any guest’s safety. In addition they, individually or collectively, cannot be held liable in any way for any occurrence connected to the operation or the guest’s participation on the tour which might result in injury, death or other damage to the guest.

Printing Errors and Cost Revisions

Voygr reserves the right to correct printing errors or cost calculation mistakes at any time as well as make revisions to the Terms & Conditions as required.

(Updated 03/2020)

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